FAQs

When will my order ship?

Orders are processed in 2-3 business days

How do I cancel my order?

Orders that have been shipped cannot be canceled. Otherwise, email us at info@rujutasheth.com to request to cancel.

Can I add/remove items from my order?

Orders that have been shipped cannot be edited. Otherwise, email us at info@rujutasheth.com to request any changes.

Can I return/exchange my pre-order items?

Full-priced items, or items purchased with newsletter sign up code, are eligible to be returned for refund, exchange, or store credit. Otherwise, items purchased with a promo code or are on sale are able to be exchanged or receive store credit.

I accidentally ordered the wrong size, can this be corrected?

Orders that have been shipped cannot be edited. Otherwise, email us at info@rujutasheth.com to request any changes.

Can you update my shipping address?

Orders that have been shipped cannot be edited. Otherwise, email us at info@rujutasheth.com to request any changes.

Do new customers receive a discount?

Once a customer has subscribed to our e-mail newsletter, they will receive a welcome email with a promo code on your first order. 

A style I want to purchase is out of stock. Can I be notified when it's back in stock?

Yes! Enter your information on the product page and you will notified. 

Can I use more than one promo code at one time?

No, only one promotion can be used at a time.

How do I begin a return/exchange?

TO AUTHORIZE A RETURN OR EXCHANGE, PLEASE FOLLOW THE PROMPTS HERE. 

How long do returns take to process?

7-10 days

Something is wrong with my order!

We are so sorry to hear this! Email us at info@rujutasheth.com and we will make sure to make it right.

Do shipping charges get refunded on returns?

No shipping charges will be refunded on returns.

Do you sell wholesale?

Yes, we do! Contact Inside Out Agency at virginia@insideout-agency.com